Troubleshooting and support

Common states

Google authorization rejected: reconnect the correct Google Ads login, refresh account data, and retry the read once. If it persists, report the exact workflow and error.

Partial or unavailable data: inspect coverage and dates. Do not treat missing rows as zero performance or a clean audit.

AI generation failed: check the selected capability/model, key permissions, provider balance, and provider usage before repeating a timed-out request.

Approval expired or context changed: reload and prepare a fresh review. Another client, changed business facts, or a new account connection cannot reuse the old approval.

Execution needs verification: preserve the attempt and reconcile before retrying. A provider timeout does not establish rejection.

Billing setup pending: plan cards can exist before live Checkout is configured. Contact support; changing display mode does not unlock a paid subscription.

Contact

Use support@entryway.ai or the support link. Include the feature, time, account’s last few digits, visible error, and a redacted screenshot when useful. Never send passwords, API keys, access tokens, card details, or personal lead records.

For urgent serving or spend control, use Google Ads directly. An Entryway workspace pause only stops future Entryway work.